NFU Mutual
graduate scheme
Expires21 days

Insurance Graduate Scheme – Claims and Underwriting Management

Job description

A career in insurance is more than you might think – it’s a dynamic and impactful field that’s all about putting the customer first. At NFU Mutual, our reputation is built on trust and loyalty, reflected in our market-leading 94–96% customer renewal rate each year. As a mutual, we’re proud to do the right thing by our customers, colleagues and communities, focusing on long-term relationships rather than short-term gains.

Our graduate scheme is your chance to gain a broad range of skills, develop your insurance expertise, and play a key role in shaping the future success of our business. Based in our Stratford Head Office, you’ll join either our Claims or Underwriting team.

Our Underwriting teams assess and manage insurance risks, helping us offer competitive, bespoke products that meet both our business goals and customer needs. Our Claims teams focus on how we show up for our customers when it matters most – handling complex cases and ensuring we deliver outstanding service. While you’ll gain insight into the operational side of these functions, most of your development will focus on the more strategic areas.


What you can expect
  • Rotations through different teams to build a complete understanding of our function and products
  • Collaboration with regional teams, external suppliers, and our agency network
  • Time spent in service centres in York or Bristol
  • Exposure to automation, systems, complaints handling, and resource planning
Here’s what you can expect to develop:
  • Core insurance skills – including industry qualifications and NFU Mutual’s principles
  • Technical skills – handling complex cases, identifying fraud, and applying best practice
  • Management Information & Analytics – using data to guide decisions
  • Change management – supporting projects that improve efficiency and customer experience

In your final year, you’ll create a strategic business plan, putting your skills into practice while developing commercial awareness and leadership potential.
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Working at NFU Mutual

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Salary £30,987
  • Annual bonus (up to 10% of salary) 
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Access to savings at High Street brands, travel and supermarkets
  • £20 contribution to a monthly gym membership – subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies. 

What we are looking for

To join this scheme, you’ll need to have obtained, or be working towards, a minimum degree classification of 2.2. You don’t need a degree in a particular area – we’re interested in your passion for learning, curiosity and your potential.

Skills we’re looking for:

  • Interpersonal and communication skills
  • Problem-solving skills
  • Digital literacy skills
  • Time management skills
  • Teamwork and collaboration skills
  • Innovation and creativity

Work experience

If you’ve gained industry experience or completed a placement year during your degree, that’s fantastic! But don’t worry if you haven’t – it’s not a requirement for the scheme. What we do ask for is some previous work experience where you’ve had the opportunity to interact with people.

Accepted degree subjects

Any

Additional job details

Workplace
Hybrid, or partially remote
Location
Stratford upon Avon
Salary
£30,987

up to 10% annual bonus + benefits package

Contract, dates and working times
Fixed term

Start Date 1 September 2026

Full-time

How to apply

If shortlisted, you’ll complete an online assessment designed to measure potential for success, such as your ability to learn and solve problems. The next stage is a short video interview, followed by an in-person assessment centre, including a group exercise, a role-specific exercise, and a skills-based interview. These will take place on 2nd and 5th December.

This vacancy may close early depending on application volumes, so early submission is recommended.

Click Apply to start your application now. This job will be available on Ä¢¹½ÊÓÆµ»ÆÆ¬ until 3 November 2025

Don't forget to mention Ä¢¹½ÊÓÆµ»ÆÆ¬ to employers when you contact them.

Closing date:  3 November 2025

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Expires21 days

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