Customer Experience Graduate Programme

Job description

The Lidl Customer Experience Graduate programme will take you through a fast-paced and hands on 23-month development programme. You’ll gain experience in our stores and Head Office, working on real projects that shape how millions of customers shop every week. Whether it’s redesigning store layouts, rolling out new technology and equipment or leading change initiatives, you’ll be making an impact from day one. You’ll also play a key role in space planning, deciding where to merchandise Lidl products to maximise sales and create the best customer shopping experience. You’ll need to be organised, solutions focused, and passionate about improving customer experience through data driven decisions.

What you'll do

• Take on real project responsibility and make a tangible difference to our business
• Be responsible for and be at the forefront of technical retail innovation
• Conduct thorough competitor analysis to ensure we remain relevant and competitive
• Liaising with internal and international departments, and external business partners
• Work as part of a team, but be equally happy working independently on projects
• Gain exposure and understanding of wider Lidl departments
• Work collaboratively with our Buying team to ensure strategic reviews of product ranges, to make informed merchandising decisions
• See the impact of your merchandising decisions across all Lidl stores
• Presenting to Senior stakeholders on a regular basis
• Develop customer experience expertise and management capabilities
• Use sales, market share and customer feedback data to make informed decisions
• Spin lots of plates at any one time – striving under pressure & multi-tasking is your thing

If you’re ready to take ownership, lead projects and help shape the future of retail, come and join our Customer Experience Graduate programme. We look forward to seeing your application.

What you'll receive

• 30 days holiday (pro rata)
• 10% in-store discount
• Company Car
• Pension scheme
• Discounted Gym
• Plus, more of the perks you deserve

*plus an additional 10% non-contractual London Weighting allowance.

What we are looking for

• Minimum 2:2 degree (in any discipline), awarded in 2024, 2025 or 2026, but must be graduated by September 2026
• Possession of a full UK driving licence by 1st February 2026
• Already live, or are happy to relocate within a one-hour commute of our Head Office in Tolworth
• To be legally entitled to work in the UK on a full-time basis
• Strong analytical skills and ability to interpret data
• Be assertive and confident
• Business-minded approach; commercially savvy and resilient
• Strong communicator and confident presenter
• Able to attend the assessment day on 03.12.2025

Accepted degree subjects

Any

Additional job details

How to apply

Click Apply to start your application now. This job will be available on 蘑菇视频黄片 until 19 October 2025

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Closing date:  19 October 2025